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Testimonials  |
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| Shipping and returns |
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Shipping Policy:
In stock merchandise will normally arrive in 3-6 business days after order is received. Crystiques Ltd applies the amount of $8.95 per order to cover shipping and handling charges. All orders ship via US Priority Mail, United Parcel Service or Federal Express. Additional charges will apply for requests of special services such as next day air or second day air. Once order is shipped all shipping and handling charges are non-refundable.
Returns and Exchange Policy:
Crystiques Ltd offers a 30 day return and exchange policy. If you are not completely satisfied with the product you can return it for a full refund or exchange. Crystiques Ltd will only accept New products back that have not been worn or damaged. All products that are returned must include the original receipt of purchase plus must be returned in the original package that they shipped in. We place two security tags on each of our designer shirts. These shirts are inspected by our quality control inspectors before each order is packaged. Each tag is given a specific code # number. Before returning any designer shirt you must call us at (330)652-7052 to receive a return goods authorization number. We will at this time log your security tag code numbers off your designer shirt before RGA number is issued. If you are unable to provide the products security tag numbers upon our request, product will be deemed non- returnable/ non-refundable with NO EXCEPTIONS. Once RGA number is issued you must clearly write the RGA number on the top of the box or package your returning plus the RGA number must be clearly written on the copied sales invoice. We will not accept any returned product that arrives at Crystiques Ltd without the proper RGA number on the box, plus a copy of the original sales receipt and returned within the products original packaging. All return shipping and handling charges are the customer's responsibility. We do not refund return shipping and handling charges. Once we receive the return product, it will be directed to the attention of our quality control inspectors. There it will be inspected for signs of wear and also checked to make sure security tags are intact and unhampered. NOTE: No Security Tags Intact, NO Refund! Once returned item passes thru our inspection process credit for the item minus shipping and handling charge will be credited back to the credit card used at the original date of purchase. Any return that doesn't meet our return guidelines listed within our policy will be returned to customer at their expense. The customer will be contacted by a Crystiques Ltd customer service representative and asked for a method of payment to cover return shipping and handling charge of $8.95. If you have read and understand the terms and conditions of our return policy and your product for return meets the guidelines listed within. You can send your return back to us at:
Crystiques Ltd
Attn: Return Goods
3766 Demura SE
Warren, Ohio 44484
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