Terms and Conditions
This website ("website") is operated by Crystiques LLC., which includes Crystiques stores, and Crystiques Private Sales.
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
The Information We Collect
Generally, you may browse the Crystiques website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
How We Use The Information We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Online Account Registration
To make online shopping faster and easier, you may register on the Crystiques website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Crystiques you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Shipping, Add-ons & Cancellation Policy
Carriers. Customers have the option to ship their order via the United States Postal Service (USPS) or the United Parcel Service (UPS). USPS: Priority Mail is the only shipping option available from the United States Post Office. Transit times posted to a customer’s order for Priority Mail are provided by USPS as estimated times and are not guaranteed. The Post Office reserves up to 15 days from time of shipment to complete the delivery per USPS policy. Standard International shipping is no less than 10 business days. Expedited shipping is available and must be paid for during checkout. UPS: Ground and Priority shipping are available upon checkout. Please note that transit times for UPS Ground are not guaranteed and are only estimates. Shippable orders will receive an email with a tracking number corresponding to the recipient’s selected carrier when the item has been shipped. Orders consisting of multiple packages may have separate tracking numbers. Selected shipping methods cannot be changed while a package is in transit.
Add-Ons:The following guidelines are in effect to prevent processing errors and ensure all orders are processed accurately and on time. Items cannot be added to an order once the order is submitted, even if the order has not been shipped. Special requests by phone or email are not acceptable. Two or more submitted orders cannot be combined while in the processing queue.
Cancellations:To cancel an order before it is shipped, contact Crystiques.com and the shipping manager may cancel the order if the order is still in process. Note that refunds may take several days or more and are subject to the card holder’s bank policy and processing procedures. Please see REFUNDS AND RETURNS for more details. Once order is shipped, all shipping and handling charges are non-refundable.
Returns & Exchange Policy:
If you are not completely satisfied with the product then you can return it for a full refund or exchange. We will only accept items that have not been worn or damaged. All products that are returned must include original receipt of purchase and must be returned in the original packaging that they were shipped in.
To request a return:
1. You must contact us by email within 10 days of receipt of your purchase so we can provide you with a Return Goods Authorization (RGA) number. This RGA number must be written on the original receipt of purchase and also clearly written on the outside of the box in permanent marker. NOTE: We will not accept any returns without a RGA number written on the receipt and the outside of the box.
2. Return the item to us in its original condition (not worn or damaged). All return shipping and handling charges are the customer's responsibility. NOTE: We do not refund return shipping and handling charges. We will not be held responsible for damaged or non-delivered packages. Returns may be subject to a 20% restocking fee.
3. Once the item is received, it will be directed to the attention of our quality control department to be inspected for signs of wear. Once the item passes thru our inspection we will issue a credit for the item (minus shipping and handling charges). This amount will be credited back to the credit card used at the original date of purchase. NOTE: Any return that doesn't meet our return guidelines listed within our policy will be returned to customer at their expense. The customer will be contacted by a Crystiques customer service representative and asked for a method of payment to cover return shipping and handling charge of $8.95. If you have read and understand the terms and conditions of our return policy and your return meets the guidelines listed within, you can send your return back to us at:
Attn: Return Goods
1725 Keefer Rd
Girard, Ohio 44420
Terms & Conditions:
Conditions of Use:Thank you for visiting Crystiques. Please review the terms that govern your use and purchases of our products from this site. Use of this constitutes your agreement to abide by these rules.
General:We have the right from time to time to revise the terms that govern this site. This includes changes, moving or deleting portions and adding to our site.
Site Content:All data, including designs, icons, graphics, photographs, illustrations and images that appear as parts of this site, " The Content" are protected, controlled and licensed by Cyber Development Solutions and Crystiques Ltd collectively. The contents of the site are solely for personal use to include purchases of said content. You may download or copy content for personal use only. No reproduction of the site or content for any other intent are permitted by copyright, Trademark and Licensing. No rights are transferred to you.
User Feedback & Comments: All feedback and comments, in any form, suggestions and ideas submitted to Crystiques Ltd by this site or submitted in connection with the use of this site shall be and remain the property of Crystiques Ltd. It will own all rights, titles and intent not limited in any way in its use, commercial or otherwise. Crystiques Ltd is not under any obligation to maintain confidence or pay compensation for any comments or responds submitted, but your identity will not be named. It is also noted that no comments containing unlawful, obscene or abusive remarks are permitted. Individuals making the remarks will be held solely responsible.
Communication: All products are offered as long as supply is available. Custom design terms will be supplied upon request. All prices will be in U.S. dollars. You agree that Crystiques Ltd can send electronic mail concerning products or services.
Color: Actual colors may vary due to display of color on monitors. Accurate color is not guaranteed.
Links to Website: Any concerns should be directed to the outside service or resources.
Corrections We reserve the right to correct any errors that may appear on Crystiques.com, this includes typographical errors or omissions that may relate to product description, pricing and availability. We reserve the right to change or update information at any time without prior notice.
Payment, Pricing & Promotions
Payment: Crystiques processes orders exclusively through its online website and accepts credit card and PayPal payment methods. Order by phone or email is unavailable. All orders must be processed through the Crystiques.com website. Payment by check is not accepted. Payment in full is required before we will ship any merchandise.
Pricing:Pricing details can be found on the Crystiques.com website.
Promotions:Unless otherwise stated, coupon codes are valid one time per customer. Coupons are not valid with special offers, promotions, or reduced price offers. Coupons are valid through specified expiration date and we are not required to extend beyond this date. We reserve the right to modify or cancel any promotion at any time and reason. Promotions limited to stock on hand. Sales tax still applies during duration of any and all promotions. Contact Crystiques for more information at Crystiques.com